PRIVACY POLICY 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from The Trove, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If you change your mind after you opt-in, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information at any time by contacting us at the.trove.books@gmail.com.

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SQUARESPACE

Our store is hosted on Squarespace. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Squarespace’s data storage, databases, and the general Squarespace application. The details on this are listed below.

1.     ANALYTICS

This website collects personal data to power our site analytics, including:

·       Information about your browser, network, and device

·       Web pages you visited prior to coming to this website.

·       Your IP address.

 This information may also include details about your use of this website, including:

·       Clicks

·       Internal links

·       Pages visited.

·       Scrolling

·       Searches

·       Timestamps

 We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

2.     VISITOR DATA

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

·       Billing and shipping address

·       Details relating to your purchase (for example, your shirt size)

·       Email address

·       Name

·       Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor [PayPal] will also collect payment information from you. You can read their privacy policy here [payment processor privacy policy URL].

As you go through checkout, this site may auto complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

3.     FOR FORM BLOCK SUBMISSIONS

When you submit information to this website via web form, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

 

4.     FOR MEMBER SITE SUBSCRIBERS

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member site access. We may collect information like your:

·       Billing and shipping address

·       Details relating to your subscription

·       Email address

·       Name

·       Phone number

We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.

As you go through checkout, this site may auto complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

5.     FOR WEBSITE VISITORS

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

·       Information about your browser, network, and device

·       Web pages you visited prior to coming to this website

·       Web pages you view while on this website

·       Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

 

6.     FOR USE OF SHARE BUTTONS

This website includes share buttons which enable you to share pages or other content from this site to the following third-party services: Facebook, Instagram, and Pinterest. If you click a share button, these third parties may receive your personal data, including:

·       Information about your browser, network, and device

·       Details about the web page or content you shared or proposed to share

·       Your IP address

 

7.     FOR USE OF BLOG COMMENTS

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

·       Your name (which will be displayed as part of your posted comment)

·       Your email address (optional, to let you know if someone replies to your comment)

·       Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

·       Information about your browser, network and device

·       Details about the web page or content you shared or proposed to share

·       Your IP address

 

8.     CUSTOMER ACCOUNTS

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

·       Billing and shipping address(es)

·       Details about your orders (for example, your shirt size)

·       Email address

·       Name

·       Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

 

9.     ABANDONED CART EMAILS

You’ll receive an automated email within 24 hours after you abandon your shopping cart if all the following occur:

·       You enter your email address at checkout or are logged into your customer account.

·       You add a product which is in stock to your shopping cart.

·       You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

 

10.  MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

 

11.  ORDER AND ACCOUNT EMAILS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

·       You’ve created a customer account

·       Your customer account password has been reset or updated

·       You’ve made a purchase

·       Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

 

12.  FONTS

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

·       Information about your browser, network, or device

·       Information about this site and the page you’re viewing on it

·       Your IP address 

SECTION 3 - COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

 

These functional and required cookies are always used, which allows Squarespace, our hosting platform, to securely serve this website to you.

NAME: _acloggedin

  • PURPOSE: Supports login by Acuity Scheduling client if the client has an account

  • TYPE: Cookie

  • DURATION: January 1, 2025

NAME: _client_acloggedin

  • PURPOSE: Supports login by Acuity Scheduling client if the client has an account

  • TYPE: Cookie

  • DURATION: January 1, 2025

NAME: _dd_cookie_test

  • PURPOSE: Tests if cookies are supported

  • TYPE: Cookie

  • DURATION: Expires instantly

NAME: _dd_s

  • PURPOSE: Tracks browser errors

  • TYPE: Cookie

  • DURATION: Four hours

NAME: _dd_site_test

  • PURPOSE: Tests if cookies are supported

  • TYPE: Cookie

  • DURATION: Expires instantly

NAME: _grecaptcha

  • PURPOSE: Helps reduce spam in Acuity Scheduling

  • TYPE: Local storage

  • DURATION: No expiry

NAME: _ssid

  • PURPOSE: Remembers devices for anti-fraud purposes

  • TYPE: Cookie

  • DURATION: Four years

NAME: CART

  • PURPOSE: Shows when a visitor adds a product to their cart

  • TYPE: Cookie

  • DURATION: Two weeks

NAME: CHECKOUT_WEBSITE

  • PURPOSE: Identifies the correct site for checkout when checkout on your domain is disabled

  • TYPE: Cookie

  • DURATION: Session

NAME: client_username

  • PURPOSE: Remembers a logged in Acuity Scheduling client's username between visits

  • TYPE: Cookie

  • DURATION: One year

NAME: clientUser

  • PURPOSE: Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients

  • TYPE: Cookie

  • DURATION: 30 days

NAME: Commerce-checkout-state

  • PURPOSE: Stores state of checkout while the visitor is completing their order in PayPal

  • TYPE: sessionstorage

  • DURATION: Session

NAME: Crumb

NAME: hasCart

  • PURPOSE: Tells Squarespace that the visitor has a cart

  • TYPE: Cookie

  • DURATION: Two weeks

NAME: Locked

  • PURPOSE: Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

  • TYPE: Cookie

  • DURATION: Session

NAME: orderStatusSessionToken

  • PURPOSE: Authenticates a visitor who logs into an order status page.

  • TYPE: Cookie

  • DURATION: One year

NAME: PHPSESSID

  • PURPOSE: Securely authenticates a visitor during their checkout in Acuity Scheduling

  • TYPE: Cookie

  • DURATION: One month

NAME: RecentRedirect

  • PURPOSE: Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

  • TYPE: Cookie

  • DURATION: 30 minutes

NAME: remember_client

  • PURPOSE: Remembers Acuity Scheduling client’s login details if they have an account

  • TYPE: Cookie

  • DURATION: 365 days

NAME: siteUserCrumb

NAME: SiteUserInfo

  • PURPOSE: Identifies a visitor who logs into a customer account

  • TYPE: Cookie

  • DURATION: Three years

NAME: SiteUserSecureAuthToken

  • PURPOSE: Authenticates a visitor who logs into a customer account

  • TYPE: Cookie

  • DURATION: Three years

NAME: squarespace-announcement-bar

  • PURPOSE: Prevents the announcement bar from displaying if a visitor dismisses it

  • TYPE: localstorage

  • DURATION: Persistent

NAME: squarespace-likes

  • PURPOSE: Shows when you've already "liked" a blog post

  • TYPE: localstorage

  • DURATION: Persistent

NAME: squarespace-popup-overlay

  • PURPOSE: Prevents the promotional pop-up from displaying if a visitor dismisses it

  • TYPE: localstorage

  • DURATION: Persistent

NAME: squarespace-video-player-options

  • PURPOSE: Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to Squarespace

  • TYPE: localstorage

  • DURATION: Persistent

NAME: ss_cookieAllowed

  • PURPOSE: Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies

  • TYPE: Cookie

  • DURATION: 30 days

NAME: ss_sd

  • PURPOSE: Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions

  • TYPE: Cookie

  • DURATION: Session

NAME: Test

  • PURPOSE: Investigates if the browser supports cookies and prevents errors

  • TYPE: Cookie

  • DURATION: Session

NAME: TZ

  • PURPOSE: Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences.

  • TYPE: localstorage

  • DURATION: Persistent

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Cookie Name: ss_cid

Two years

PURPOSE: Identifies unique visitors and tracks a visitor’s sessions on a site

Cookie Name: ss_cpvisit

DURATION: Two years

PURPOSE: Identifies unique visitors and tracks a visitor’s sessions on a site

Cookie Name: ss_cvisit

DURATION: 30 minutes

PURPOSE: Identifies unique visitors and tracks a visitor’s sessions on a site

Cookie Name: ss_cvr

DURATION: Two years

PURPOSE: Identifies unique visitors and tracks a visitor’s sessions on a site

Cookie Name: ss_cvt

DURATION: 30 minutes

PURPOSE: Identifies unique visitors and tracks a visitor’s sessions on a site

 

SECTION 3 - PAYMENTS

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:

 

·      PayPal - payment processing services. You can read PayPal’s privacy policy at https://www.paypal.com/us/legalhub/privacy-full.

·      Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at the.trove.books@gmail.com.